Information & FAQs
Location & Hours |
Our store is located in the neighborhood of Brooklyn Heights in New York City Address: You can pick up a ready order whenever our store is open |
Returns & Shipping |
Please see more detailed information for returns & shipping here.
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Phone Orders |
If there is an item you saw in the store and would like to purchase via phone, please feel free to give us a call at 347-987-3342. We can easily process your purchase over the phone and have it ready for pick up or ship it to you with our standard shipping rate.
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Gift Card |
We offer a digital gift card -- it can be purchased in store or online and can be used in both locations as well. The gift card can be emailed as a link to you or sent directly to your recipient. To send directly, on the gift card product page, check the box that says "I want to send this as a gift" and enter in your recipient's information. The gift card will be sent at the time of purchase. Happy gifting! |
Sending a Gift |
Let us take the hassle out of sending gifts! We are happy to gift wrap and/or write a card on your behalf. Just add your instructions for us in the "Special Instructions" box on your cart page. Email us at: orders@shopthemansion.com if you have any additional requests. |
Damages |
If your purchase arrives damaged, please immediately take photos of the damaged products as well as the shipping boxes and email them along with order number to: orders@shopthemansion.com. We will send a replacement as quickly as possible and file a claim for you as well. |